Frequently Asked Questions
General
Paace is the new Feel Good marketplace app that exists to get you moving more and spending less on the brands you love. The app rewards you with points for every run, every cycle, every paace, which can then be spent on a range of amazing brands in the in-app shop.
The Paace app exists you to make you feel good! It does this in three ways. Firstly, it gets you moving more and we all know that the more you move, the better you feel. It also helps you save money on purchases from amazing brands, which always puts a smile on your face. Finally, it allows you to discover and access a range of brands that have been handpicked to help you live a healthy, feel good lifestyle. Win-win-win.
Paace is creating a marketplace that showcases feel good brands who ‘are good and do good’. We only select brands who sell high quality products that are good for you and good for the planet.
No! There are no joining fees or monthly subscriptions to use Paace. In fact, we pay you to be on Paace by rewarding your exercise with Paace Points.
You earn Paace Points by exercising. If you connect Paace with your Strava and Apple Health or Google Fit accounts you will earn points for every run, every cycle and every paace.
You can do this via the ‘health integrations’ section in the account page.
Watch this space. We’re working on allowing Paace to connect with all leading wearables.
Yes! Every time you refer a friend, you’ll both earn 50 Paace Points.
Runs and cycles on Strava can take up to ten minutes to come through.
Paace Points can only be spent in the Paace in-app marketplace.
You can spend your Paace Points in the Paace in-app marketplace. They will be automatically applied at checkout.
Paace allows you to set daily walking goals and weekly or monthly running goals. The bigger your goals are, the more points you could earn, so it pays to be ambitious.
You can have up to three goals - one each for walking, running and cycling.
If you keep hitting your goal, you will start building a streak. The more times you hit it, the bigger your streak will become. When you fail to hit your goal, the streak will go back to zero.
No! We use your data to see how active you have been and how many points you have earned. We don’t sell it on or share it with any third parties.
Shopping
The shipping rates on Paace vary for each brand and match what is charged on the brand’s own websites.
You will also be charged a separate delivery cost per brand. This is because our brands ship to you directly, so items from different brands are being sent from different places and therefore require their own delivery cost.
If you have a query about your order you should contact the brand you purchased from. Their contact details will be in the confirmation email you received after you made your purchase.
Each brand ships to you directly, so if you order from two brands you will receive two separate parcels.
Our brands ship to you directly, so items from different brands are being sent from very different places and therefore require their own delivery cost.
Unfortunately, we are not able to refund the delivery fee if you return the product.
If you would like to return the product, you should use the return form that came with your order. If you have any questions or cannot locate the form, please check on the brand’s website or contact them directly.
You need to get moving to earn enough points to make your purchase.
If it has been more than five working days since you placed your order, please contact the brand you ordered from directly.
We accept all major credit and debit cards providers as well as PayPal, and Paace Points of course!